Business Customer Service Level 1

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The Level 1 Certificate in Customer Service allows you to evidence the basic knowledge, competence and skills that employers would expect of someone operating in a role that involves dealing directly with customers. It is appropriate for you if you want to gain the basic knowledge and skills needed for a career in customer service.

It is also recommended that you study for at least a level 1 qualification in IT.

Course Information

The aims of these qualifications are to give candidates the opportunity to:

  • Understanding working in a customer service environment
  • Communication in customer service
  • Principles of personal performance and development
  • Principles of working in a business environment
  • Working with others in a business environment

Assessment types:

Completion of a portfolio.

Gallery

Who is this course for?

  • Those working in or wanting to work in a Custom Service role
  • Boost your employability skills
  • Develop time management and people skills

Benefits / Skills

Flexible online delivery.

  • A modern and relevant starter qualification.
  • Essential skills delivered through mandatory units.
  • Optional units allow for personalised study.

Entry Requirements

There are no formal entry requirements for this course but good level of Maths English and IT skills would be beneficial.

Career Progression

Progression may be looking at Business Administration an apprenticeship or relevant employment.

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Course Details

Duration

6-12 weeks

Study Type

Part time

Start Date

15/10/2021

Course Code

76964-01

Course Facts

Trips and Opportunities

Flexible online delivery. A modern and relevant starter qualification.

Attendance

Essential skills delivered through mandatory units.

Extra Curriculum

Optional units allow for personalised study.

Adult & Community
Leeds City College
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Did you know we have 541,720,573 resources at Leeds City College?

Did you know we have 541,720,573 resources at Leeds City College?

The resources include books, journals, e-books, videos, encyclopedias and more. These resources are the combined total number of resources at Joseph Priestley Centre, Beeston, Rothwell Centre, The Annexe, Printworks Campus and Park Lane Campus. We also have 12,277 e-books across Leeds City College libraries and more than 500,000 videos!

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