Business Customer Service Level 1
The Level 1 Certificate in Customer Service allows you to evidence the basic
knowledge, competence and skills that employers would expect of someone
operating in a role that involves dealing directly with customers. It is
appropriate for you if you want to gain the basic knowledge and skills needed
for a career in customer service. It is also recommended that you study for at least a level 1
qualification in IT.
Course Information
The aims of these qualifications are to give candidates the opportunity to:
- Understanding working in a customer service environment
- Communication in customer service
- Principles of personal performance and development
- Principles of working in a business environment
- Working with others in a business environment
Assessment types:
Completion of a portfolio.
Gallery
Adult & Community
Adult & Community
Adult & Community
Adult & Community
Who is this course for?
- Those working in or wanting to work in a Custom Service role
- Boost your employability skills
- Develop time management and people skills
Benefits / Skills
- A modern and relevant starter qualification.
- Essential skills delivered through mandatory units.
- Optional units allow for personalised study.
Flexible online delivery.
Entry Requirements
Career Progression
Progression may be looking at Business Administration an apprenticeship or relevant employment.Course Details
Duration
6 weeks
Study Type
Part time
Start Date
Your start date will be one of the following, depending on which location you attend:
- 26/02/2021
- 11/06/2021
Course Code
76964-01
Course Fee (Adult)
£150 You may be entitled to support with fees. Click here for more info.
Course Facts
Flexible online delivery. A modern and relevant starter qualification.
Essential skills delivered through mandatory units.
Optional units allow for personalised study.
