Apprentice Administrator – Romero Insurance Brokers Ltd (LS19 7ZA)

Overview

What you’ll do at work

• Answering calls and dealing with queries
• Data Input
• Sending and receiving emails
• Filing and maintaining internal documents
• General Administration duties as required
• Updating and maintaining company database
• Printing and scanning documents when required
• Posting job adverts on our website & external job boards
• Operating Microsoft Office including extensive use of Excel Spreadsheets, Word and Outlook

About the Employer

As part of the AssuredPartners Group, we’re proud to be one of the world’s most powerful broking organisations.  Our position in the UK market means we’re perfectly placed to deliver exceptional service with an independent mindset, while offering the strength and scale of a global broker.

Training to be Delivered

You will work towards a Customer Service Practitioner Level 2 Apprenticeship
Your Apprenticeship could be work based or based at Printwork Campus, Leeds City College
Training will be one day per week

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.